🏠 Council Housing Updates – Surveys & Repairs Review

We wanted to share two important updates on council housing in Haringey — one about home surveys starting this autumn, and another on the Resident Advisory Panel’s review of the repairs service.

📝 Council Home Surveys Starting Soon

From September, Haringey Council will begin a stock condition survey programme across 4,800 homes, running until the end of 2026.

These surveys are really important – they help us:

• Plan future repairs 🔧

• Assess energy efficiency 🌱

• Ensure homes meet the Decent Homes Standard 🏡

The specialist firm Baily Garner has been appointed to carry out the surveys in phases.

👉 If your home is included in this phase, you’ll get advance notice with details on how to book.

• Surveys usually take 20–40 minutes.

• All surveyors will carry photo ID – please check their identification before allowing entry.

🔍 Resident Advisory Panel – Repairs Review

The Resident Advisory Panel (RAP) has recently completed a review of the housing repairs service, based on feedback from tenants, leaseholders, and staff.

The review highlighted some key challenges, including:

• The need for a simpler, clearer process for reporting repairs and understanding timelines.

• Staff needing better tools for diagnosis and communication.

But these challenges also bring opportunities ✅.

Key recommendations include:

• Dedicated repair teams for clearer accountability 👷

• Improved customer service training 💬

• Streamlined internal workflows for efficiency ⚡

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The Council is now reviewing these proposals, with planning for implementation set to begin in autumn.

🙏 A huge thank you to all residents who contributed — your feedback has been central to shaping these recommendations.

📞 Questions?

If you have any questions about the home surveys, please contact the Asset Management team:

• 📞 020 8489 1778

• 📧 s-majorwksenq@haringey.gov.uk

✉️ Councillor Dana Carlin, Councillor Adam Small, and Councillor Elin Weston